Refund policy

We want you and your little one to love your Snugly Pal. Because our toys are shipped directly from our manufacturing partner to keep prices low, here's how we handle returns:

 

Damaged, Defective, or Incorrect Items

If your Snugly Pal arrives damaged, defective, or isn't what you ordered, we'll make it right. Please email us at shikari24707@gmail.com within 30 days of delivery and include:
- Your order number
- Clear photos showing the damage, defect, or issue
- A short description of what went wrong

 

Please use the subject line "Damaged/Defective Item - Order #[your order number]" so we can find and respond to your email as quickly as possible.

 

Once we've reviewed your photos, we'll send you a full refund or a free replacement - whichever you prefer. In most cases, you won't need to mail anything back to us.

 

Change of Mind

Because each order is shipped directly from our manufacturing partner, we're currently unable to accept returns or exchanges for reasons other than damage, defect, or receiving the wrong item (for example, if you simply change your mind). We encourage you to review the product photos, sizing, and description carefully before ordering, and to reach out to us at shikari24707@gmail.com with any questions before you buy.

 

Refund Timing

Approved refunds are issued to your original payment method within 5-10 business days of approval. Please note it can take additional time for your bank or credit card company to post the refund to your statement.

 

Order Cancellations

Need to cancel or change an order? Email us at shikari24707@gmail.com as soon as possible. Because orders are processed quickly, we can't guarantee a cancellation or change once an order has already shipped.